Privacy Policy

Last Updated: 2026/10/14

Introduction

Kondobo Spinning Co., Ltd. (hereinafter referred to as “the Company”, "we," "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit this website and fill out our forms. This policy complies with applicable global data protection regulations, including the General Data Protection Regulation (GDPR) and the Act on the Protection of Personal Information (APPI) of Japan.

Data Controller Identity

The Company acts as the Data Controller for the personal data collected through this website.

  • Company Name: Kondobo Spinning Co., Ltd.
  • Registered Address: Marunouchi KS Building 8F, 2-18-25 Marunouchi, Naka-ku, Nagoya-shi, Aichi-ken 460-0002 Japan
  • Privacy Contact Email: info@kondobotextiles.com

Information We Collect

The Company collects two types of information from our users:

  • Information You Provide to Us: When you fill out our contact or sample request form, we collect your First and Last Name, Business Email Address, Phone Number (optional), Company/Brand Name, Job Title, and your Fabric Development Category. We do not collect physical shipping addresses through this initial web form; this information is only requested later during direct communication if we proceed with sending physical samples.
  • Information Automatically Collected: When you navigate our website, we automatically collect certain technical data using cookies and tracking scripts. This includes your IP address, browser type, operating system, device information, and browsing behavior on our site.

How We Use Your Data and Legal Basis

Under the GDPR, we must have a legal basis to process your data. We use your data for the following purposes:

  • To Process Requests: To fulfill your requests for digital access to our fabric archive, to discuss our textiles with you, and to ship physical sample boxes.
  • To Communicate With You: To respond to your inquiries and establish commercial relationships. (Legal Basis: Legitimate business interest).
  • To Improve Our Website: To analyze website traffic and optimize the user experience. (Legal Basis: Legitimate interest and/or Consent).

How We Share Your Information

We do not sell, rent, or trade your personal data to third-party data brokers. We only share your data with trusted third-party service providers acting on our behalf to operate our business, including:

  • Automation and Integration Tools: We use third-party middleware (such as Make) to securely route your form submissions to our internal sales systems.
  • Analytics Providers: We use Google Tag Manager and Google Analytics to monitor website performance.
  • Logistics Partners: If our subsequent communications progress to sending physical fabric samples, we will securely share your contact and delivery details with international couriers (such as FedEx, DHL, or Japan Post) exclusively to deliver the materials to your office.

International Data Transfers

The Company is headquartered in Japan. If you are accessing this website from the European Economic Area (EEA), the UK, or the United States, your information will be transferred to and processed in Japan. Data transfers between the EU and Japan are protected under the European Commission’s Adequacy Decision. For data processed by US-based third-party tools (like Google or Make), we ensure compliance through Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms.

Data Retention

The Company retains your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including the duration of our active commercial relationship or as required by applicable legal, tax, or accounting requirements. Dormant contacts will be securely deleted or anonymized after a standard period of inactivity.

Cookies and Tracking Technologies

Our website uses Google Tag Manager and related tracking cookies to analyze user behavior. Depending on your region, you will be presented with a cookie consent banner upon visiting our site, allowing you to accept or decline non-essential tracking cookies.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data.
  • Right to Restrict or Object: You can object to our processing of your data for direct marketing purposes.
  • Right to Data Portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@kondobotextiles.com. We will respond to your request within the timeframe required by applicable law. You also have the right to lodge a complaint with your local Data Protection Authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.